Grievance Procedure

The ADA and Section 504 require that all programs and services be non-discriminatory and accessible to persons with disabilities and require students to comply with institutional documentation requirements, policies, and procedures. 

If a student feels that he or she has been discriminated against or denied access because of a disability, the student should immediately contact the Disability Services Coordinator to discuss the situation. If the problem cannot be resolved or remediated within a reasonable amount of time, the student should present the complaint in writing to the Disability Services Director. If within 5 working days, the problem has not been resolved, an appeal may be made to the Vice President of Student Affairs through the University’s Grievance Policies as outlined in the Mercer Student Handbook before applicable deadlines.  If the student feels that the resolution offered through the Grievance Procedure continues to deny him or her equal access to an education, a complaint may be filed with the Department of Education Office of Civil Rights Disability Division or the Department of Justice according to their guidelines.