Grievance Procedure

The Americans with Disabilities Act Amendment Act of 2008 (ADAAA) and Section 504 of the Rehabilitation Act of 1973 (504) require that all campus programs, services and activities be non-discriminatory and accessible to persons with disabilities. Both laws also establish that current students, defined as participants in academic programs or courses, must comply with the ADA and 504 policies and procedures for requesting accommodations that have been established by the institution. 

If a student feels that he or she has been discriminated against or denied access because of a disability, the student should immediately contact the ACCESS Coordinator listed on their syllabus or in their student handbook to discuss the situation and request a written response to the request or complaint from the ACCESS Coordinator. 

If the complaint cannot be resolved or remediated within a reasonable amount of time, or a visitor to campus has experienced a barrier to access or disability discrimination on campus, the person should present a Formal Written Grievance to the ADA/504 Coordinator, Katie Johnson, at johnson_kc@mercer.edu. If the Formal Grievance concerns the ADA/504 Coordinator/Director of Disability Services, the person should direct a Formal Written Grievance to the Equal Opportunity Coordinator/Associate VP of Human Resources at (478) 301-2786 or Lidstone_rw@mercer.edu.

The Formal Grievance should include the date and specifics of the disability related accommodation or access that was denied or the date and specifics of the act or event of disability discrimination in writing to the ADA/504 Coordinator. If the grievance has not been resolved through the Formal Grievance process, an appeal may be made to the Vice President of Student Affairs through the University’s Non-Academic Grievance Policies as outlined in the Mercer Student Handbook before applicable deadlines.  

If the person feels that the resolution offered through the Grievance Procedure outlined above continues to deny him or her equal access, a complaint may be filed subsequently or concurrently with the Department of Education Office of Civil Rights' Disability Compliance Division or the Department of Justice's ADA Compliance Office according to their guidelines.

Retaliation of any type against any student or person with a disability who files an ADA/504 Grievance or Complaint against the University is strictly forbidden.